Brighton Palace Pier prospects charged greater than £2,000 for funfair rides in ‘processing error’ | UK Information


Tons of of individuals had been by chance charged hundreds of kilos to go on fairground rides at Brighton Palace Pier.

The operators of the pier have apologised, blaming the problem on a “processing error” by fee suppliers Worldpay.

In an announcement posted on social media, Anne Ackord, the CEO of The Brighton Pier Group, mentioned that the problem was attributable to the date being utilized by the fee processor, as a substitute of the particular quantity due.

This noticed prospects charged greater than £2,100, with the final two digits of 2021 coming first.

Ms Ackord mentioned: “A lot of our prospects contacted Worldpay, who refused to have interaction with them on the grounds of knowledge safety.

“As quickly as we found that this severe error had occurred we entered into discussions with Worldpay – who’ve accepted full accountability – to make sure that refunds are processed at once.

“The cash wrongly debited from our prospects’ financial institution accounts can be refunded by Worldpay on the earliest alternative and any related financial institution prices that they could have incurred may also be returned to their accounts.

“Brighton Palace Pier wish to apologise profusely to prospects who’ve been affected by this error and guarantee them that we now have reacted swiftly and decisively to ratify the state of affairs.”

People heading to Brighton pier were overcharged
Picture:
The pier is a well-liked vacationer vacation spot

The assertion went on to cite a letter despatched by Worldpay to The Brighton Pier Group.

It mentioned: “We would like to supply our private apologies for this challenge and any inconvenience brought about.

“Worldpay will right these errors by processing a credit score on the affected prospects’ accounts at present to take away the debited quantities that had been utilized in error and any financial institution prices which will have been incurred.

“We are able to supply no excuse for the truth that your prospects had been debited incorrectly.”



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